Privacy Policy

How we collect, use, and protect your personal information.

1. Introduction

Ashadi Jewellers (Pvt) Ltd, trading as Ashadi Jewellers (“Ashadi Jewellers”, “we”, “us”, “our”), respects your privacy. This Privacy Policy explains what personal information we collect through ashadijewellers.com and our showrooms in Kaduwela, Negombo, and Galle, why we collect it, how we use and protect it, and the choices you have. By using our website or visiting our showrooms, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact details: name, phone number, email address, and delivery/billing address, when you place an order, create an account, or contact us.
• Order information: items purchased, order value, payment status, and delivery details.
• Payment information: processed securely through our payment gateway provider; we do not store full card details on our own systems.
• Communications: messages you send us via WhatsApp, email, contact forms, or in person, including enquiries about custom orders or gold exchange.
• Website usage information: pages visited, browser type, and general device information, collected automatically via cookies and similar technologies.
• Showroom visit information: for gold exchange/buy-back transactions, we may record ID details as required for compliance purposes.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including payment, delivery, and after-sales support.
• Communicate with you about your order, enquiry, or custom jewellery request.
• Provide quotes and manage custom or made-to-order jewellery requests.
• Process gold exchange, buy-back, or repair requests.
• Improve our website, products, and customer service.
• Send you ideas and suggestions, where you have opted in. You may unsubscribe at any time.
• Comply with legal, regulatory, or tax obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Payment processors and banking partners, to process online and card payments securely.
• Courier and delivery partners, to fulfil and deliver your order.
• Our website and IT service providers (e.g. hosting, e-commerce platform), who process data on our behalf under appropriate confidentiality and security obligations.
• Regulatory or government authorities, where required by law, including for gold trading, tax, or anti-money-laundering compliance.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve your browsing experience. You can control or disable cookies through your browser settings; note that some features of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including order history, warranty claims, and applicable legal, accounting, or tax requirements.

8. Your Rights

Subject to applicable law, including the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and legitimate business retention needs.
• Withdraw consent to marketing communications at any time.
• Object to certain uses of your information.

To exercise any of these rights, please contact us using the details in Section 12.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party sites (such as social media platforms). We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through ashadijewellers.com, visit any of our showrooms in Kaduwela, Negombo, or Galle, or message us on WhatsApp.