Terms & Conditions
The terms governing your use of our website and any purchase you make with us.
1. Introduction & Acceptance
These Terms & Conditions (“Terms”) govern your access to and use of the ashadijewellers.com website and any purchase made through it or at an Ashadi Jewellers showroom (Kaduwela, Negombo, and Galle), operated by Ashadi Jewellers (Pvt) Ltd, trading as “Ashadi Jewellers” (“we”, “us”, “our”). By browsing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website or make a purchase.
2. Company Information
- Legal name: Ashadi Jewellers (Pvt) Ltd
- Trading name(s): Ashadi Jewellers
- Registered address: No. 377/2, New Kandy Road, Kaduwela.
- Showrooms: Kaduwela (main), Negombo, Galle
- Contact: +94 112 074 475 / +94 112 538 218, info@ashadijewellers.com, and +9476969708.
3. Products & Descriptions
We make every effort to display our jewellery, including weight, purity, and images, as accurately as possible. However:
- Actual product weight may vary slightly (within normal manufacturing tolerance) from the weight shown online.
- Colours may appear slightly different on screen due to photography and display settings.
- Handmade pieces are individually crafted, so minor variations between the pictured item and the delivered item are normal and not considered a defect.
- Gemstone size, clarity, and setting may vary slightly between individually crafted pieces.
4. Pricing & Gold Rate
- All prices are quoted in Sri Lankan Rupees (LKR) and are based on the prevailing gold rate on the day of purchase, together with applicable making/labour charges and, where relevant, stone cost.
- Because gold rates change daily, prices displayed on the website are indicative and may be updated without prior notice. The final price will be confirmed at checkout or at the point of sale in-store.
- In the event of a pricing error on the website (e.g. due to a technical fault), we reserve the right to cancel the order and issue a full refund, or contact you to confirm the corrected price before proceeding.
- Prices for chains and coins follow our published pricing structure based on chain/coin type and weight, subject to the current day's gold rate.
5. Orders & Payment
- We accept the following payment methods: cash and card in-store.
- For custom or made-to-order jewellery, an advance deposit of 80% may be required before production begins.
6. Delivery
- We aim to deliver orders within two to three days of order confirmation, depending on the item and delivery location.
- Delivery timeframes are estimates and not guaranteed; we are not liable for delays caused by circumstances beyond our reasonable control (e.g. courier delays, weather, or public holidays).
- Risk in the goods passes to you upon delivery to the address provided at checkout. Please inspect your order upon receipt and contact us immediately if there is any issue.
7. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our separate Refund & Return Policy, available on our website and at our showrooms. By making a purchase, you also agree to the terms of that policy.
8. Old Gold Exchange & Buy-Back
Any old gold jewellery accepted for exchange or buy-back is subject to weighing, purity testing, and valuation by our team, based on the prevailing gold rate on the day of the transaction. Valuations are at our sole discretion and are final once agreed and accepted by the customer.
9. Website Accounts
- If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
- You must provide accurate and complete information when creating an account or placing an order.
- We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently or in violation of these Terms.
10. Intellectual Property
All content on the website including but not limited to the Ashadi Jewellers name and logo, product photography, descriptions, and website design is the property of Ashadi Jewellers (Pvt) Ltd or its licensors, and may not be copied, reproduced, or used without our prior written consent.
11. Acceptable Use
When using our website, you agree not to:
- Use the site for any unlawful purpose or in a way that infringes the rights of others.
- Attempt to gain unauthorized access to any part of the website, our systems, or related networks.
- Upload or transmit any harmful code, or interfere with the proper functioning of the website.
- Use automated tools to scrape, copy, or extract content from the website without our permission.
12. Warranties
- Jewellery purchased from us is covered by our warranty against manufacturing defects, as described in our Refund & Return Policy.
- Except as expressly stated, the website and its content are provided “as is” without warranties of any kind, to the fullest extent permitted by law.
- To the fullest extent permitted by law, Ashadi Jewellers (Pvt) Ltd shall not be liable for any indirect, incidental, or consequential loss arising from your use of the website or purchase of our products, beyond the value of the relevant order.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, pricing structure, or legal requirements. The updated Terms will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
16. Contact Us
If you have any questions about these Terms, please contact us through ashadijewellers.com, visit any of our showrooms in Kaduwela, Negombo, or Galle, or message us on WhatsApp.